Customer Services Team Leader

Daventry (Car driver essential)

£33,000 - £35,000 per annum – plus annual bonus

Permanent

Purpose of Role:

To support and manage a small team within Customer Service to ensure that customers receive an exceptional service.

Duties:

• Overseeing a team of Customer Services Administrators

• Training/Onboarding of staff

• Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.

• Managing escalation of queries, more complex issues and complaints.

• To resolve challenges for customers.

• Finalisation of projects working with the Sales Team.

• Adhering to company processes and procedures.

• Develop good working relationships with Sales, Logistics and Accounts Departments

• Build excellent relationships with customers.

• Conduct staff appraisals for development.

• Working with the Senior Management Team.

Experience:

• Previous Team Leader/Supervisory skills.

• Previous experience managing a team.

• Knowledge of CRM systems.

• Good knowledge of MS Excel.

• Strong Administration and Customer Service skills

• Excellent communication skills.

• Ability to multi-task and work within a fast paced/ever changing environment.

• Ability to motivate a team.

Personal Attributes:

• Strong communication and social skills

• Objective-orientated

• Strong work ethic, open and reliable

• Outstanding organisational skills

• Flexible approach with the ability to work on your own initiative

• Lead by example

• Extremely motivated and driven