German Speaking - Market Co-ordinator, Rugby

£34,000 per annum + Excellent Company Benefits

(Hybrid option after the probationary period)

Reporting to the Project Administration Manager, the broad outline of the role will be to provide a high standard of market support to our client account. The role will be 80/20 office-based

Candidates must be customer-centric flexible and able to organise their own workload; be proactive and project manage high-value orders. The role is admin-orientated and requires a good understanding of processes/procedures with defined deadlines

The role is a reactive role with some degree of proactivity required such as chasing orders/quotes, setting up site visits, attending conferences, building rapport with the customer and offering product switches to provide a high level of customer service and improved efficiencies.

Duties:

• The Market Co-ordinator will have responsibility for customer service levels

• Work with the Administration team and other Internal stakeholders to facilitate a smooth ordering process with the aim of deliveries being on time in full

• Report and resolve any Customer issues.

• Liaising with Internal departments to facilitate a smooth process from quote through to post shipment and after sales care

• Carrying out Administration functions including projects, resupply quotes/orders, warranty, stock queries, overdue, obsolete/slow-moving stock

• Providing weekly visit reports detailing any outcomes/opportunities/challenges

• Promote the use of Online ordering to customers

• Utilising MS Office and CRM to support day to day activities

• Attendance at events (conferences and workshops) as the company representative

• Provide weekly reports to Sales Director/Project Administration Manager with regards Site/Customer visits.

• Initially covering the DACH market but may expand into other European markets to support growth/workload as required

Skill required:

• Bi-Lingual – Native or Fluent German and excellent spoken and written English

• Customer centric, flexible, can organise workload, be proactive and project manage high value orders

• Previous Administration and Customer Care skills essential

• This role would suit a driven/results orientated candidate, who is positive and enjoys working within a busy team.

• Car driver essential