Assistant Customer Services Manager - Outbound
Rugby (Car driver essential)
£32,000 - £38,000 per annum + Excellent Company Benefits + Flexibility
Permanent

Purpose of Role:
Overseeing a small team within the Outbound Customer Services, to ensure customers receive an exceptional service.

Duties:
•    Overseeing a team of 4 Customer Services Administrators
•    Involved in Recruitment/Training/Onboarding/Motivation of staff
•    Conduct staff appraisals for development.
•    Responsible for overseeing the order processing - ensuring equipment is delivered         in a timely and accurate manner.
•    Managing escalation of queries, more complex issues and complaints.
•    Pro-active to resolve challenges for customers.
•    Build excellent relationships with customers.
•    Finalisation of projects working with the Sales Team.
•    Adhering to company processes and procedures.
•    Develop good working relationships with Sales, Logistics and Accounts Departments
•    Working closely with the Senior Management Team.

Experience:
•    Previous experience managing a team.
•    Ability to motivate and lead a team.
•    Exceptional Customer Services skills.
•    Knowledge of CRM systems.
•    Good knowledge of MS Excel.
•    Strong Customer Service and Administration skills
•    Business Acumen.
•    Excellent communication skills.
•    Ability to multi-task and work within a fast paced/ever changing environment.
•    Flexible/Adaptable

Our client, a highly regarded, forward-thinking company, offers an excellent package, company benefits and flexibility.