Customer Services Representative, Rugby

Salary £28,300 plus 2 x yearly performance bonus

Hours of work 37.5 flexible hours

This role is a direct link with the product and the customer, you will be the main point of contact with customers, building ongoing relationships with customers as well as generating new sales in line with the business strategy.

Responsible for Customer Account Administration and Sales Support, contact between the Customer and Internal Operations.

Customer Services

Act as the customer primary point of contact for Commercial and Logistic enquiries.

Account Management - Monitor and optimise sales growth within your selected accounts, make outgoing sales calls to customers to secure sales opportunities.

Follow up on quotations and projects whilst maintaining high levels of customer satisfaction.

Quotation functions

Timely preparation of quotations and contract bids in response to customer enquiries. Taking account of customer needs and internal policies and procedures.

Follow-up of quotations to ensure business wins, or if not, to obtain details of the reason for failure to win.

Sales Order functions

Review incoming customer purchase orders to ensure requirements conform to quotation/contract

Accurately enter customer purchase order as sales order into internal system.

Acknowledge sales order, market feedback, competition position, and competition sales policy.

Process and transmit order amendments to factory/plant.

Account functions

Monitor and report on customer order book status

Compliance of Sales and Quality Procedures

Customer Services.

Administration backup to support sales processes.

Reporting into the UK Sales Manager, providing additional assistance for any Sales activities that may be required to support the business.

Health & Safety 

Participate in the development and promotion of the HSE culture 

Participate, upon request, in analyses (of risks, incidents) and HSE working groups related to his/her professional scope of his/her work

Be familiar with the main health and safety risks and the main environmental impacts relating to the scope of his/her work

Be familiar with the site’s HSE policy and objectives

Skills required:

• Previous experienced within Customer Services or Account Management or Sales Support

• Strong Administration skills

• Good working knowledge of MS Word, Excel (Pivot tables & VLookups)

• Preference given to those from a Manufacturing background