Internal Service Manager

Location: Banbury, Oxfordshire

The Role

Our client is seeking an experienced Service Manager to lead their Service Operations Team. Reporting to the Managing Director, you will be responsible for the day-to-day management of their Field Engineering Team and office-based Service Coordinators. This is an excellent opportunity for someone who thrives on improving processes, developing people and driving operational efficiency.

Key Responsibilities

Leadership and People Management

•             Line manage and develop a team of 16 field-based Service Engineers

•             Oversee and support 4 Service Coordinators who handle customer communications, job booking and invoicing

•             Conduct regular performance reviews, one-to-ones and team meetings

•             Handle employee relations matters including absence management, disciplinaries and grievances

•             Identify training needs and support professional development across the team

Operations and Process Improvement

•             Review and streamline service processes to improve efficiency and customer satisfaction

•             Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocation

•             Analyse service data and KPIs to identify trends and drive continuous improvement

•             Ensure service level agreements are met for both direct customers and distribution partners

•             Manage escalated technical and customer service issues

Quality and Compliance

•             Maintain high standards of service quality and technical accuracy

•             Ensure compliance with health and safety requirements for field operations

•             Work with the team to maintain accurate records and documentation

About You

Essential

•             Proven experience managing field-based or mobile engineering teams

•             Strong people management skills with experience of performance management and employee relations

Desirable

•             Experience in the automotive industry

What Our Client Offers

•             Salary: £38,000 - £42,000 per annum, depending on experience

•             Annual leave: 25 days plus bank holidays

•             Working hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30

•             Office-based role in Banbury with a friendly, supportive team

•             Opportunity to make a real impact on a growing business