Service Administration Manager - Office Based

Location: Banbury, Oxfordshire

The Role

Our client is seeking an experienced Service Manager to lead their Service Operations Team. Reporting to the Managing Director, you will be responsible for the day-to-day management of their Field Engineering Team and office-based Service Coordinators. This is an excellent opportunity for someone who thrives on improving processes, developing people and driving operational efficiency.

Key Responsibilities

Leadership and People Management

• Line manage and develop a team of 16 field-based Service Engineers
• Oversee and support 4 Service Coordinators who handle customer communications, job booking and invoicing
• Conduct regular performance reviews, one-to-ones and team meetings
• Handle employee relations matters including absence management, disciplinaries and grievances
• Identify training needs and support professional development across the team

Operations and Process Improvement

• Review and streamline service processes to improve efficiency and customer satisfaction
• Monitor and manage engineer workloads, ensuring optimal scheduling and resource allocation
• Analyse service data and KPIs to identify trends and drive continuous improvement
• Ensure service level agreements are met for both direct customers and distribution partners
• Manage escalated technical and customer service issues

Quality and Compliance

• Maintain high standards of service quality and technical accuracy
• Ensure compliance with health and safety requirements for field operations
• Work with the team to maintain accurate records and documentation

About You

Essential

• Proven experience managing field-based or mobile engineering teams
• Strong people management skills with experience of performance management and employee relations
• Track record of process improvement and operational efficiency gains
• Excellent organisational and prioritisation skills
• Strong communication skills, both written and verbal
• Proficient with IT systems and comfortable working with service management software

Desirable

• Experience in the automotive industry
• Technical background in electronics, calibration or diagnostic equipment
• Experience working with distribution partner relationships

What Our Client Offers

• Salary: £38,000 - £42,000 per annum, depending on experience
• Annual leave: 25 days plus bank holidays
• Working hours: Monday to Thursday 08:30 - 17:00, Friday 08:30 - 16:30
• Office-based role in Banbury with a friendly, supportive team
• Opportunity to make a real impact on a growing business