Service Manager

Coventry – 100% Site Based

£50,000

Plus, Company car or car allowance and other attractive benefits

Our very successful, innovative and forward-thinking Client is looking to recruit an experienced, technical Service Manager.

Duties:

·       Lead and coordinate Service Engineer activities and schedules to maximise customer satisfaction and operational efficiency

·       Diagnose laser and laser system faults remotely and determine appropriate corrective actions

·       Manage the planning and execution of on-site Field Service interventions, including spare parts and equipment coordination

·       Oversee pre-delivery inspections and customer site readiness to ensure smooth system installations

·       Provide technical sales support for product, application and installation enquiries

·       Act as the primary escalation point for service-related enquiries, ensuring fast and professional customer support

·       Drive continuous improvement through analysis of field service reports and operational performance

·       Manage spare parts inventory to optimise turnaround times and maximise customer uptime

·       Collaborate closely with UK, European and US teams to ensure aligned and seamless service operations

Person Specification:

·       Technical qualification in electrical engineering, or electronic engineering

·       Hands-on engineer with 3–5 years of relevant professional experience

·       Strong troubleshooting capability in analogue and digital electronics

·       Experience with communication protocols (e.g. fieldbus systems) would be advantageous

·       Familiarity with industrial software or the ability to quickly learn technical systems

·       Applications experience in laser welding or other laser processes is beneficial

·       Ability to analyse and assess complex mechanical components

·       Strong communication skills and a collaborative team player

·       Willingness to travel within the UK and Ireland and occasionally internationally