Customer Services Executive (Remote working)

(Remote working. Hours of work 1 pm – 10 pm Monday – Friday)

Salary range £28,000 - £30,000 per annum

Our client is seeking a reliable and detail-oriented candidate to support their customers across the USA and Canada.

Working hours will be approx 1pm - 10pm, weekdays only.

Job Overview

Handling customer enquiries, processing orders, and managing shipping and delivery through to completion.

Initial training will be in their Corby office before transitioning to a fully remote role.

Responsibilities

• Provide professional customer service via email and phone
• Manage and resolve customer enquiries, including small technical questions
• Accurately process customer orders and update internal systems
• Coordinate order picking, packing, and dispatch with the US warehouse
• Track shipments and resolve issues such as delays, lost items, or delivery discrepancies
• Follow strict internal procedures and maintain accurate records
• Communicate clearly with customers, couriers, and internal teams

Requirements

• Strong customer service experience
• Excellent written communication and email etiquette
• High attention to detail and accuracy
• Proficient in Microsoft Excel (sorting, filtering, formulas, lookups)
• Ability to follow structured processes and work independently
• Strong problem-solving skills, especially in logistics or delivery issues
• Experience with NetSuite (ERP) is an advantage

Qualities we value

• Reliable and highly organised
• Customer-focused with a proactive attitude
• Clear communicator and strong team player
• Able to take ownership and follow tasks through to completion

Benefits:

• Company pension
• Remote working