Senior Sales Support

Coleshill, Birmingham

Full time – 9 am – 5 pm (Monday – Friday) – On site

Salary £30,000 per annum + Commission

JOB PURPOSE

To provide senior sales support to the Account Directors and Account Managers.

JOB RESPONSIBILITIES

•         Take new enquiries and quote on various finance packages,
understanding the different finance products

•         Package proposals to send to funders and follow up as necessary with an understanding of funder criteria and rates

•         Provide additional information to bank/lenders as required

•         Handle customer queries, working through differences to come to a positive customer outcome; using a variety of styles to negotiate appropriately

•         Support the Account Managers/Directors with any marketing initiatives to generate new business eg mail shots, customer calls, dealer visits, etc as and when required

•         Ensure all systems are updated accurately and in a timely manner

•         Manage dealer accounts

•         Maintain and develop existing dealer relationships in order to secure new and future revenue

•         Keep dealers, funders and customers fully updated during the sales process

•         Handle customer details in line with GDPR

•         Work closely with the New Business Support team 

•         Work collaboratively with the accounts and underwriting departments to ensure correct processes are adhered to

•         Report on current business volumes to ensure monthly targets are met

•         When required, run reports for the Operations Director and sales team, ensuring all the data is accurate

•         Provide support across all sales teams to assist with cover during periods of heavy workload or

•         Keep up to date with compliance regulation updates including any changes within your role

SKILLS/EXPERIENCE

•         Customer Services experience within the Finance/Banking/Financial Services Industries

•         Confident communicator, happy to speak to people over the phone and communicate via email

•         A positive attitude and able to work on own initiative

•         Excellent planning & organisation skills

•         Passionate and a good team player

•         Strong sales focus and motivated to achieve targets

•         Good business sense and an understanding of market principles

•         Ability to build effective relationships internally and externally