Café, Shop & Events Manager

£38,000pa - £40,000pa equivalent (£18.27ph to £19.24ph)

10% Staff Discount

Part time, 21 hours / 3 days per week

As a member of the senior management team, the role is focused on leading our growing Café & Events and Supplies & Shop businesses, whilst also supporting wider activities. The successful candidate will work alongside our existing senior team.

Objectives

• Deliver an exceptional customer experience across our café, shop and events businesses.

• Maintain high standards of food, product, service and presentation.

• Successfully deliver events across the venue.

• Market and develop the customer offering.

• Lead, develop and motivate the team.

• Lead annual business planning activity, drive revenue and maximise profitability.

• Support the wider management team.

Café & Events

• Manage the operations of the Café.

• Organise, set up and manage five street food events annually with food vendors, bar and music.

• Organise, set up and manage two major functions, Annual BBQ and the Christmas Gathering.

• Develop menus, entertainment bookings and activities.

• Develop suppliers and partners.

• Ordering, stock control and wastage control.

• Compliance and excellence with food hygiene, health & safety and licencing regulations.

• Financial receipts, payments, budgeting and monitoring.

• Manage the team, rotas, cover, training and recruitment.

• Work collaboratively and co-ordinate with the grounds & maintenance team.

• Business planning and development.

Supplies & Shop

The Supplies and Shop business combines supplies, chandlery, provisions and farm produce.

The successful candidate would manage and develop these businesses:

• Manage the operations to purchase goods and services.

• Manage the operations of the Shop, serving the general public.

• Ensure product displays are optimised, attractive, fully stocked and priced.

• Develop product lines, suppliers and services.

• Ordering and stock control.

• Financial receipts, invoicing, payments, budgeting and monitoring.

• Manage the team, rotas, cover, training and recruitment.

• Business planning and development.

Administration

• Supporting the reception.

• Addressing customer enquiries and co ordinating responses.

• Email response/enquiries.

• Invoicing

The Successful Candidate

• Proven experience as a restaurant, retail or events manager.

• Track record of success in developing businesses, perhaps previous business owner.

• Passion for hospitality and delivering exceptional customer experiences.

• Excellent organisational and communication skills.

• Ability to multi-task in a fast paced, dynamic environment.

• Happy to role sleeves up and muck in.

• Comfortable with responsibility, accountability and delivering.

• Commercially aware.

• Highly literate and numerate.

• Good MS Office skills.

• Full driving licence and access to own transport.